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| Dude, Where's My Cards? |
Still waiting for an update on the shipment I requested on 12/2/2019. I emailed on 12/23, they replied the same day and said they'd look into it and get back to me.
No response/update for over a week, so I sent a follow up on Jan 3rd. No Reply.
I emailed again on January 8th - no reply.
Hmm, maybe they aren't getting my emails? I started a new email thread on January 22nd - no reply.
I emailed again this Monday, after hearing nothing for another week, with no communication from COMC since that first response way back on December 23rd.
So, I have pulled all of my cards from sale on the website. I tried to have them shipped back to me, but they wanted to charge me $81 to ship my own cards back to me. Fine, you can keep them, I marked everything I sent to them as "For Charity."
I still had a sizeable number of cards that I already paid for, on the site, ready to ship. I had been using a strategy of placing a shipment order at the beginning of each month (after the $5 bonus), then adding store credit a week or two later and starting the process again. I would eat up all the store credit, save $4 of the bonus $5 to cover shipping, then repeat.
My first shipment request from COMC was way back on 9/17/2014. I had been ordering one shipment a month, EVERY MONTH, since March of 2015. This was before I even had a COMC account.
After not seeing my shipment change over to "packaging" status for 6 weeks, I decided to divest in the website altogether. I didn't have enough "store credit" to cover shipping, so I added $10 in store credit (the minimum allowed), and added my last cards to my last shipment to bring the amount left to $0.01
While I will really miss the site for its ease of navigation and all the great inventory, I decided that I didn't want to reward this poor customer service any longer. It's one thing if they lost the cards, or damaged them, or sent them to the wrong address... Any reason would have been better than not replying at all after 2 months. These were the last cards I ordered from COMC, they still owe me 61 cards from the December shipment that never materialized, and probably an apology too.
This is the only time I've had an issue in over 5 years using the site, but it's ridiculous to be ghosted on a simple shipping inquiry.
What do you think, am I overreacting?